How do I know my booking is confirmed?

Two separate emails are involved, and the difference between them matters.

1. “We have your request” — not a confirmation

This one is automatic and arrives the moment you send the form. It repeats back what you asked for: tour, date, how many of you, meal choices. It does two jobs — it tells you the request did not vanish, and it gives you the chance to spot a wrong date while it is still easy to fix.

The email says so plainly: this is not a confirmation yet. A person decides that — Captain Osman, who checks whether the boat is free that day, what the weather is doing, and whether anything already clashes. No computer makes that call.

2. Your ticket — the actual confirmation

When Osman confirms, a second email follows. That one carries a ticket with a QR code: the tour, the date, the boarding time, the number of guests, your meal choice and the departure harbour. Show it at the quay and that is the whole check-in.

If the ticket has arrived, the day is yours. If it has not, please do not count the day as booked — however long ago you sent the request.

If no email arrives

A few possibilities, all easily dealt with:

• You did not give an email address. The field is optional, and if you left it blank there is nowhere to send anything. Osman will call or message you instead.
• Your spam folder. A first message from an unfamiliar sender sometimes lands there.
• A typo in the address. One wrong letter and the mail reaches nobody.

Whichever it is, WhatsApp is the fastest way through. Osman answers his own messages — there is no agency in between.

When do I pay?

No money is taken on this website — no deposit, no full payment. We speak first by phone or WhatsApp, and payment details follow after that. There is no step where the form should ask for card details; if you meet one, it is not us.